This article provides information on how to manage and maintain an accurate Install Base for your Juniper Networks products. Maintaining an accurate Install Base will ensure that our Self-Service Tools, such as Serial Number Entitlement Tool, reflect your product details correctly. It will also enable Juniper to stock accurate spares inventory, allowing us to meet delivery SLA in the event of any RMA requests.

Important Note

The Serial Number Entitlement tool results page displays the entitlement information with these fields: SERIAL NO: The alphanumeric serial number that identifies the Hardware, Software, or License Key. SOFTWARE SUPPORT REF NO: It is a number that is used to denote a Juniper software product (Software Serial Number). Serial Console: Serial Console to the product, the Serial number will appear prior to showing menu option: Ex: Welcome to the Juniper Networks Junos Pulse Secure Access Service Serial Console! Current version: 8.0R1:Internal (build 27535) Rollback version: 7.4R3 (build 25351) Reset version: 4.1R1 (build 17057) Licensing Hardware ID. When opening a service request, requesting an RMA, or generating a license key, you will be asked to provide the product serial number or Software Support Reference Number (SSRN). This article explains these two types of serial numbers and provides instructions for finding the serial number on Juniper Networks products. Sep 28, 2016 License key entitlement—If you purchased a subscription-based license, you will receive a license key entitlement from the licensing management system. You can use this entitlement to validate your license on the Juniper Networks licensing server and download the feature license from the server to your device. Serial Number Format Serial Number Location; Physical Remote; EX Series EX 3200-24T EX 3200-24P EX 3200-48T EX 3200-48P EX 4200-24T EX 4200-24P EX 4200-48T EX 4200-48P EX 4200-24F: 12-Character code: Rear of Chassis: CLI: show chassis hardware: EX8200: Refer to: KB13212 – Locating the Serial Number on an EX 8200 series Switch or Component.

Juniper Networks auto registers newly purchased products based on the end customer information provided at the point of sale. Providing accurate end customer name and address details to Juniper at the point of sale is paramount to ensuring accurate product registration from the outset. Accuracy of install base location and system configuration remains the sole responsibility of the Partner or customer. Juniper Networks will not be held accountable for RMA hardware delivery delays on products which do not have an accurate install base record.

The Juniper Partner or End User is required to validate accuracy and submit a request to update the install base records if there is any add, change or move to a products install base information.

Keygen

RMA Note: No action is needed to register or activate support on an RMA replacement device. Juniper will automatically transfer the registration details from your defective product to the replacement. Validation of Install Base accuracy is once again advised to ensure that our records are maintained accurately.